Shipping information

Due to COVID-19 there are many shipping delays, please allow a further 2-3 weeks for your order to arrive. Especially for anywhere outside of Europe. For more info please check here if your country is affected.

January 2021: I cannot offer to sell to UK residents due to Brexit. The added on administrative rules will set me as a small business back so much that I decided to not offer shipping to the UK. My apologies for this inconvenience. (Etsy is no option for me sadly as they refuse to reopen my shop, after their banning-without-reason spree beginning of 2021.)

When placing an order you can choose between different shipping options.
- For Dutch orders you can choose between stamp (postzegel) or tracked (brievenbusdoos/pakket).
- Orders outside to the Netherlands can choose between untracked and tracked shipping methods.
Please note that untracked orders are sent at your own risk!

What are the shipping costs?

Domestic (Dutch) orders
- Untracked flat rate: €2.- to €3,-
- Tracked flat rate: €4,10
- Mugs are always tracked from €6,75
European + Rest of the world
- Untracked starting at: €3,- up to €6,- depending on weight
- Tracked starting at: €8,- up to €12,- depending on weight
Disclaimer: NA and SA countries often lost my sent parcels so I only offer tracked shipping for those countries.

When will my order be shipped?

Orders will be shipped within 1-2 weeks. 
I try to bundle as many orders together to keep offering these low shipping costs. This might mean some orders outside of the Netherlands might take a bit to be send. I ask for your understanding, if you need something ASAP, feel free to contact me so we can look at other options. (These options are 2-3 times more expensive with shipping costs.)

Pre-orders and combined orders.

Pre-orders always have an approximate shipping time in the listing info. By default, orders that include pre-ordered items will be collected and shipped out in one go when the pre-ordered items are ready to be shipped out. Please keep this in mind when placing a bigger order.

Approximate shipping times

the Netherlands 1-3 business days
Europe  5 - 14 business days
Rest of the world 10 - 30 business days

I made a mistake on my shipping address/my address details have changed!

Contact us at studioappeltjesgroen@gmail.com as soon as possible with your order number and correct details. Updates cannot be made once orders have dispatched. We do not offer refunds or replacements if parcels do not arrive due to incorrect address details.

I can't find the tracking link on my order.

If you have (chosen) a tracked shipping please contact us with your order number and we can provide the details.

Can I combine orders?

We cannot combine orders.

My order has not arrived.

All Dutch orders take between 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If after this time the order still hasn't arrived, please contact us and we will arrange an alternative.

My order was damaged.

Please send a photo of the damaged product as well as your order number and we will arrange an alternative.

My order is incorrect/missing items.

Please contact us with your order number and we will arrange an alternative.

I have to pay customs & service fees when I received my order?

Please be aware that we are not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, plus those fees are not a basis for a refund, as they aren't something we are able to control or predict.

By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

If there are any questions regarding shipping, or requests for shipping, please contact us.